Privacy Notice

When we talk about personal data, we mean any information that relates to an identifiable natural person. This notice will explain what personal data we collect about you, what we do with it and how you can exercise your rights in connection with it.

If you have any questions about this notice, please contact dataprotection@rembrace.co.uk.

1. What data do we collect?

The personal information we process about you broadly falls into two main categories:

• Contact Information: such as name, address, telephone number, email address and organisation details, which are collected from you or through publicly available resources.
• Administrative and Billing Information: such as details relating to service engagements or enquiries (including any communications in relation to those engagements or enquiries), information about other people (such as staff members) that you share with us in connection to our services, and your organisation’s billing, payment, and banking details. These details are collected from you.

2. How do we collect your data?

You directly provide Rembrace Ltd with the data we collect. We collect data and process data when you contact our company to make enquiries in relation to our services and solutions, and/or, when you engage Rembrace Ltd to deliver these services and solutions.

3. How will we use your data?

Rembrace Ltd must always have a lawful basis for processing your personal data. The lawful basis may include:

1. An ability to perform a contract with you,
2. To comply with a legal obligation, or
3. For our legitimate interests as Rembrace Ltd.

Rembrace Ltd collects your data to:

• Respond to your enquiries about services and solutions,
• Establish your organisation as a client on our systems,
• To enable payments from your organisation for our services rendered,
• Facilitate general record-keeping and client relationship management,
• Manage our business relationship with your organisation,
• Resolve any complaints from or disputes with your organisation,
• Comply with requests from law enforcement agencies or courts, or as required by law.

4. How do we store your data?

We will put in place appropriate security measures to protect your personal data from unlawful or unauthorised processing and accidental loss, destruction or damage. We will only retain your personal data for a limited period of time, for no longer than is necessary for the purposes for which we are processing it for, and/or in accordance with any agreed contractual obligations.

5. Marketing

Rembrace Ltd may send you information about Rembrace Ltd products and services that we think you might like to receive, but only if you have agreed to receive this marketing. You may always opt out of these marketing communications at any time.

6. What are your data protection rights?

Rembrace Ltd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to:

• The right to access: You have the right to request Rembrace Ltd for copies of your personal data.
• The right to rectification: You have the right to request that Rembrace Ltd correct any information you believe is inaccurate or incomplete.
• The right to erasure: You have the right to request that Rembrace Ltd erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that Rembrace Ltd restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to Rembrace Ltd’s processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that Rembrace Ltd transfer the data that we have collected to another organization, or directly to you, under certain conditions.

7. Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. Our Rembrace Ltd website does not use cookies or similar tracking technology on public pages.

8. How to contact us or regulatory authorities

If you have any questions or wish to exercise your rights:

• Email: dataprotection@rembrace.co.uk
• Post: Charlotte House Stanier Way, The Wyvern Business Park, Derby, England, DE21 6BF

This privacy policy was last reviewed and updated in February 2021.